Terms and Conditions

Acceptance of Terms

By using Pikes Peak Pristine Cleaning® services or website, you (“Client”) agree to the following Terms and Conditions. These Terms form a legally binding agreement between you and Pikes Peak Pristine Cleaning®. Clients must be at least 18 years of age and legally capable of entering service agreements. Use of our website or booking services constitutes acceptance of these Terms.

Scope of Services

We provide residential and commercial cleaning, deep cleaning, move-out/move-in cleans, recurring maintenance packages, and non-medical support services. Each service type may include specific agreements, schedules, or limitations outlined separately. Requests beyond the defined scope may require a revised agreement or incur additional fees.

Modifications

We may revise these Terms at any time. Updated versions will be posted on our website and take effect upon posting. Continued use of our services constitutes acceptance of the changes.

Pricing & Payment

All pricing is confirmed at booking. Payment is due upon completion unless otherwise agreed. Accepted methods include credit/debit card, check, or ACH. Recurring clients may opt to securely store payment information for convenience. Late payments may result in fees or suspension of service.

Cancellations & Rescheduling

To avoid fees, clients must cancel or reschedule at least 48 hours (2 business days) in advance. Late cancellations, no-shows, or lock-outs may be charged 50% to 100% of the service cost. Emergency exceptions are considered on a case-by-case basis.

Satisfaction Guarantee

If any area of your clean is missed or unsatisfactory, please notify us within 24 hours. We will return to re-clean the area at no charge. This guarantee applies to agreed-upon tasks and time. Refunds are not typically issued once services are rendered unless we determine otherwise.

Client Responsibilities

• Access: Provide entry to your home at the scheduled time (key/code/someone present).
   
• Utilities: Ensure electricity and water are available during service.
   
• Safety: Notify us of hazards (e.g., pests, mold, unstable structures).
   
• Pets: Secure pets to avoid interference or risk. Staff may reschedule if unsafe.
   
• Respect: Clients must treat our team professionally. Harassment or unsafe conduct may result in terminated service.
   

Clients may not directly hire, solicit, or employ our team members independently during and for one (1) year after services. Any such engagement requires our written consent and may be subject to a $2,500 referral/training fee.

We carry general liability insurance for accidental property damage or injury. Clients must report any issue or potential claim within 72 hours of service. We are not responsible for pre-existing damage, unstable surfaces, or outcomes caused by prior wear and tear. Maximum liability is limited to $1,000 or the total cost of service, whichever is greater.

Clients agree to indemnify and hold harmless Pikes Peak Pristine Cleaning®, its staff, and representatives from any third-party claims resulting from misuse of services, unsafe instructions, or client-provided misinformation.

We will attempt to resolve disputes in good faith. If legal action is necessary, all claims shall be governed by Colorado law and resolved in courts located in El Paso County, CO. At our discretion, disputes may be submitted to binding arbitration in Colorado Springs. Claims regarding unpaid services may be pursued in small claims court.

• Applies to first cleaning with a recurring agreement (weekly, biweekly, monthly).
   
• Minimum service value: $300 before tax.
   
• Excludes deep cleans, move-outs, or one-time services.
   
• Cannot be combined with other discounts unless noted.
   

• No purchase necessary to enter. One household selected.
   
• Limited to standard general cleaning (up to 4 beds / 3 baths).
   
• Prize has no cash value. Must be used consecutively weekly.
   
• Winner must respond within 7 days and reside within our active service area.
   
• Employees and affiliates are not eligible.

Pikes Peak Pristine Cleaning® is proud to offer 25% off your first deep clean when you enroll in a recurring cleaning plan. This promotion is designed to help clients reset their home with a comprehensive deep clean and enjoy the benefits of consistent upkeep going forward.

• Promotion: 25% off the first deep clean
   
• Eligibility: Available to new clients who commit to a minimum of 3 months of recurring cleaning service on a bi-weekly or weekly schedule
   
• Applies To: General deep cleaning services only; excludes move-out, hoarding, or post-construction cleanings unless otherwise specified
   
• Recurring Service Minimum: Must include at least 6 visits (for bi-weekly) or 12 visits (for weekly) over a 3-month period
   

Booking & Redemption

• Discount is applied at the time of first deep clean invoice
   
• A signed service agreement or written confirmation is required to lock in your recurring plan and activate the promotion
   
• If the recurring plan is canceled early (before completing the 3-month minimum), the full price of the deep clean may be charged retroactively
   

Not Combinable

This offer cannot be combined with other discounts, coupons, or promotional sweepstakes unless explicitly approved in writing.

Scheduling is based on availability at time of booking. All clients are encouraged to reserve recurring slots early for preferred days/times.

• Our services are intended for use within the U.S., primarily in Colorado Springs and El Paso County.
   
• These Terms represent the full agreement between Pikes Peak Pristine Cleaning® and the Client.
   

At Pikes Peak Pristine Cleaning®, your privacy matters. This policy explains how we collect, use, protect, and share your personal information — and outlines your rights under Colorado and federal privacy laws.

We may collect:

• Personal info you provide: name, email, phone, service address, payment method, and service preferences (e.g. pet-safe products, mobility notes).
   
• Service records: booking history, invoices, communications, and feedback to help us serve you better.
   
• Website data: We automatically collect limited technical information (e.g., IP address, browser type) through cookies and analytics. You can control cookie settings in your browser, though some features may be affected.
   

We use your information to:

• Provide and personalize your services
   
• Schedule, confirm, and follow up on appointments
   
• Communicate updates, reminders, or policy changes
   
• Send promotional offers or newsletters (only if you've opted in)
   

We never sell or rent your data. Information is used solely to support your experience and operate our business securely and efficiently.

Your personal data may be shared only in the following situations:

1. Service Providers: For essential functions like billing, scheduling, background checks, or CRM tools — always with strict privacy agreements.
    
2. Legal Requirements: If compelled by law, court order, or to resolve a dispute (e.g., collections), we may disclose information as necessary.
    
3. Business Transfers: In the event of a sale, merger, or restructure, your information may transfer to the new operator, who must uphold this policy.
    

We do not share your data for third-party marketing purposes.

We use industry-standard safeguards:

• Secure website encryption (HTTPS)
   
• PCI-compliant payment processors (we never store full credit card numbers)
   
• Employee access to customer data is limited to job-essential roles only
   

While no system is 100% immune, we take proactive steps to reduce risk and ask that you also protect your personal login details.

We retain service and payment records only as long as needed for:

• Service delivery
   
• Accounting/legal compliance
   
• Client support or warranty needs
   

When no longer needed, data is securely deleted.

As a Colorado resident, you have the right to:

• Access: Request a copy of your personal data we hold
   
• Correction: Ask us to fix incorrect information
   
• Deletion: Request that we delete your personal data (with legal exceptions)
   
• Opt-Out: Decline data use for marketing or future targeted advertising (we don’t currently use third-party ad tracking)
   
• Withdraw Consent: For sensitive data like health-related notes, you can opt out at any time
   

To exercise any of these rights, email us at privacy@pppristine.com. We will respond within 45 days, or let you know if more time is needed. If we can’t fulfill your request (e.g., data required for billing), we’ll explain why.

Our website and services are not intended for children under 13. We do not knowingly collect data from children. If you believe a child’s information has been submitted, please contact us for prompt deletion.

Our website may link to third-party resources. We are not responsible for their content or privacy practices. Always review external privacy policies before sharing information.

This policy may be updated periodically to reflect changes in our services, technology, or law. Updates will be posted on this page with a revised effective date. We may also email active clients when significant changes occur.

If you have any questions, concerns, or privacy-related requests, reach out anytime:

Email: privacy@pppristine.com
Mail: PO BOX 83, Fountain, CO 80817
Attn: Privacy Officer

If you feel your concern hasn’t been resolved, you may contact the Colorado Attorney General’s Office regarding your rights under the Colorado Privacy Act.

We value your trust and are committed to safeguarding your personal information.

This policy outlines our standards, procedures, and expectations during service delivery. It supplements the general Terms & Conditions and helps ensure a safe, consistent, and high-quality experience for every client.

Services may be booked via our website, by phone, or email. All bookings will be confirmed with a scheduled date, arrival window, and estimate.

• Arrival Timeframes:
  We provide either a 1-hour window (for morning appointments) or a 2-hour window (afternoons). Please ensure access during that time.
  In the event of a delay (e.g., inclement weather or unforeseen issues), we’ll contact you promptly and reschedule without penalty.
   

Clients may provide access via:

• Being home at arrival
   
• Secure key drop or lockbox
   
• Garage or door codes
   
• Building fob or call box entry
   

All keys and codes are kept confidential and stored securely (never labeled with names or addresses). If you use an alarm system, please provide disarm instructions. We are not liable for alarm fees resulting from incomplete information.

To maximize efficiency:

• Clear clutter from surfaces and floors
   
• Remove laundry or dishes unless scheduled as a specific service
   
• Secure fragile or sentimental items
   
• Notify us of delicate materials or any no-go zones (e.g. antiques, special finishes)
   

We are not liable for breakage or damage to undisclosed fragile items left in the cleaning area.

Our regular cleaning includes:

• General dusting and surface wiping
   
• Kitchen and bathroom cleaning
   
• Appliance exteriors
   
• Vacuuming and mopping
   
• Trash bin emptying
   

We supply all cleaning materials and equipment. If you request a specific product or provide your own, we cannot be held liable for any results caused by that product.

Requests for tasks beyond our standard checklist (e.g., fridge, oven, closet organizing) must be made in advance to allow for proper time, supplies, and pricing.
Same-day requests will be accommodated only if possible and may incur additional fees or require a follow-up visit.

For health, safety, and legal reasons, we do not:

• Move heavy furniture or climb above a 2-step ladder
   
• Perform pest control, mold remediation, or handle biohazard materials
   
• Clean up human/animal waste, needles, or hazardous substances
   
• Provide appliance repair or structural maintenance
   
• Perform medical/personal care tasks (see Non-Medical Services section below)
   
• Clean second-story exterior windows or do outdoor work beyond light porch sweeping
   
• Remove construction debris unless booked as a post-construction cleaning
   

If unsafe or undisclosed conditions are found, we may halt service and charge a lock-out or hazard fee.

If accidental damage occurs, notify us within 24 hours. We will inspect and repair, replace, or compensate up to the item’s verifiable value.

We are not liable for:

• Fragile or unstable items not disclosed in advance
   
• “Booby traps” (e.g., unsecured shelving or loose wall décor)
   
• Client-requested tasks we advised against
   

We carry general liability insurance up to $300,000 for covered incidents.

We stand by our 100% satisfaction guarantee. If something was missed, notify us within 24 hours and we’ll return to correct it at no charge.

Recurring clients (weekly, biweekly, monthly) receive a reserved time slot. Pricing is based on expected home condition and time needed.

• Let us know if the home requires extra time (e.g., post-event mess, extra clutter)
   
• We may adjust rates if the effort needed regularly exceeds maintenance expectations
   
• You may cancel or pause recurring service with at least 7 days’ notice
   
• Shorter notice may result in a final charge if we cannot rebook the slot
   

We may cancel or discontinue service if:

• The property is unsafe or unsanitary
   
• The scope consistently exceeds agreed terms
   
• The client engages in abusive, threatening, or discriminatory behavior
   
• There are repeated last-minute cancellations or lock-outs
   

We will always attempt to resolve issues before ending service and will refund any pre-paid services not rendered (minus any late cancellation fees).

We offer light, non-medical assistance such as:

• Light housekeeping
   
• Meal prep
   
• Companionship
   
• Grocery runs or prescription pickups
   
• Organizational support
   

We do not perform:

• Bathing, toileting, or physical personal care
   
• Medication management or injections
   
• Health assessments or emergency medical interventions
   

Our staff are not licensed nurses or aides. We operate under non-medical household services regulations and do not hold Class A medical licensure.

If a client experiences a medical emergency during our visit, we will:

• Call 911
   
• Notify their emergency contact
   
• Remain on site until help arrives (within staff limits)
   

We are not liable for medical outcomes unless gross negligence occurs on our part.

Our services are best suited for clients who:

• Can direct their own care
   
• Have a family member or responsible contact
   
• Do not require continuous supervision
   

We reserve the right to decline or discontinue service if care needs exceed our scope. Safety of the client and our staff is our priority.

By using our non-medical senior support services, clients acknowledge:

• Our limitations
   
• That we carry general liability insurance, not malpractice coverage
   
• That we are not responsible for injuries due to the client’s own mobility or health status unless our staff acted negligently
   

By booking a service with Pikes Peak Pristine Cleaning®, you agree to this Service Agreement & Client Policy. If you have questions, we welcome them — just reach out.

 Pikes Peak Pristine Cleaning® is fully licensed and insured in the state of Colorado, with general liability and workers’ compensation coverage for your peace of mind. Certificates available upon request. 

At Pikes Peak Pristine®, we take health and safety seriously — for our clients, our team, and the homes we care for. Cleaning involves chemical handling, physical movement, and navigating varied environments, so we maintain high standards of safety, cleanliness, and professionalism on every visit.

• All team members are trained on safe chemical use and label compliance.
   
• Personal Protective Equipment (PPE) is used as needed — gloves, masks, and safety eyewear when using certain solutions or working in dusty conditions.
   
• Staff will wear masks upon request or if required by current health orders.
   
• Cleaners follow strict hygiene practices: frequent handwashing, sanitizer use, and fresh gloves when transitioning between bathrooms, kitchens, or homes.
   

• Our standard products are eco-friendly, non-toxic, and family-safe whenever possible.
   
• When deeper disinfection is required, we use EPA-approved cleaners and follow all safety guidelines.
   
• We maintain Safety Data Sheets (SDS) for all products and will provide copies upon request.
   
• If you have allergies, sensitivities, or product preferences, just let us know — we’ll substitute products or use client-provided cleaners as appropriate.
   
• We never use industrial or unsafe commercial-grade chemicals not intended for residential use.
   
• Proper ventilation is always ensured (we may open a window or use fans when using stronger solutions).
   

• All equipment is regularly checked and maintained for safe operation.
   
• We use only low-height ladders (2-step max) — no roof access, tall windows, or high-vaulted areas.
   
• If a client requests the use of a specialty tool (e.g., floor buffer), we may decline if it falls outside our safety scope or training.
   

• Please inform us in advance of any known hazards (e.g., slippery floors, mold, broken fixtures, pest activity).
   
• If our team notices a safety concern (e.g., suspected water damage, loose railing, appliance malfunction), we will inform you immediately.
   
• If mold, suspected asbestos, or active pest infestations are discovered during a visit, we will pause cleaning and discuss next steps with you. Our team reserves the right to stop work for their health and safety.
   
• We do not clean areas suspected to contain hazardous materials until they are professionally addressed.
   

We are committed to delivering service that is not only thorough but also safe, respectful, and aligned with your household needs. If you have any questions, requests, or concerns related to health or safety, please don’t hesitate to contact us.

Your health — and ours — is a top priority. The following policies are in place to ensure a safe and respectful environment for clients, staff, and homes we enter.

If a team member is unwell or experiencing symptoms of contagious illness (fever, vomiting, respiratory symptoms, etc.), they are required to stay home. We will either:

• Send a healthy replacement (if available), or
   
• Reschedule your service at the earliest possible time — with no penalty.
   

We ask clients to notify us if anyone in the household is actively ill or has recently tested positive for a contagious illness such as the flu or COVID-19. We’re happy to reschedule to protect both our team and your community.

Please let us know if anyone in your household has sensitivities to:

• Cleaning fragrances or scents
   
• Latex gloves
   
• Dust or dander
   
• Specific cleaning chemicals
   

We can accommodate these needs by using hypoallergenic or client-supplied products, assigning specific staff, and using HEPA-filter vacuums to reduce airborne particles. Likewise, if your pets may cause allergies for our cleaners, a heads-up is appreciated so we can assign accordingly.

We continue to offer enhanced disinfection of high-touch surfaces (doorknobs, switches, handles, faucets) using CDC-recommended disinfectants upon request or when appropriate.

• Fresh cleaning cloths and mop pads are used for each home — never reused.
   
• Equipment is sanitized between homes.
   
• Many of our team members are vaccinated against COVID-19 and flu, though vaccination is not mandated.
   
• Staff will wear masks upon request or during heightened health advisories.
   

Clients are welcome to remain in a separate room during cleaning to minimize contact.

Our staff are trained in:

• Safe lifting and movement techniques
   
• Rotating tasks to reduce strain
   
• Taking breaks to avoid fatigue or overheating
   

First-aid supplies are kept in vehicles or on-site. In the event of injury, our staff are fully covered by workers’ compensation insurance, ensuring no liability falls on the client.

We ask clients to observe the following safety considerations:

• Wet floors: Please be careful walking through recently mopped areas.
   
• Clear communication: Let us know about hazards (e.g., uneven floors, loose railings).
   
• Safe spacing: If we’re using extension poles or heavier tools, please allow space.
   
• Children & pets: For their safety, we recommend keeping pets and small children away from active cleaning zones until floors and surfaces are dry.
   

Our practices align with applicable OSHA standards and Colorado workplace safety laws. Supervisors periodically audit safety practices, and staff are encouraged to report any concerns or “near misses” so we can continuously improve.